Cancellation, Refund & SaaS Exchange Policy

01Scope — digital services only

AR Smart Solutions operates a family of independent Cloud SaaS products under one commercial platform — for example law office management, accounting office management, property management, HR, and CRM applications, along with other current or future SaaS products.

Each product has its own subscription plans, billing periods, prices, limits, and features, and you may subscribe to one or more products. When you subscribe, you purchase access to a digital Cloud service for a defined subscription period — not a physical product — so nothing in this policy relates to shipping, returning items, or physical goods.

02Key terms

Cancellation

Stopping future renewal of a subscription, while access continues until the end of the already-paid period where technically applicable.

Refund

Returning some or all of a payment already made, subject to this policy and applicable law.

SaaS product exchange

Replacing an active subscription in one SaaS product on this platform with a subscription in another eligible SaaS product — for example moving from the law office product to the accounting product.

Plan upgrade

Moving to a higher plan inside the same SaaS product, such as Basic to Professional.

Plan downgrade

Moving to a lower plan inside the same SaaS product.

03Cancelling a subscription

• ↗You may request cancellation of your SaaS subscription at any time.
• ↗Cancellation stops future renewal. Unless a refund or SaaS exchange is separately approved under this policy, cancellation by itself does not automatically mean previously paid subscription fees will be refunded.
• ↗Where technically applicable, you retain access to the service until the end of the already-paid subscription period.
• ↗If the subscription is cancelled during a trial period or before a paid subscription becomes active, no future subscription fee is charged.
• ↗Any automatic renewal stops once a valid cancellation request is successfully processed.

04Refund requests

You may submit a refund request within 14 calendar days from the initial purchase of a new SaaS subscription. This window applies primarily to the first purchase of that SaaS product, and we do not automatically promise refunds for recurring renewals unless required by applicable law or approved by administration.

A refund request may be considered when:

• ↗The request is submitted within the applicable refund period.
• ↗You purchased the wrong SaaS product by mistake.
• ↗A duplicate payment occurred.
• ↗The service could not be activated because of a platform-side technical problem.
• ↗A major platform-side issue prevented reasonable use of the purchased service and could not be resolved within a reasonable period.
• ↗Another case is approved manually by administration.

Refund eligibility may be denied — subject to applicable law — where:

• ↗The refund period has expired.
• ↗You have substantially used the SaaS service during the subscription period.
• ↗The subscription was suspended or terminated because of a serious violation of the Terms of Service.
• ↗The issue is caused by unsupported customer infrastructure, devices, Internet connectivity, third-party services, or incorrect configuration outside the platform's responsibility.
• ↗You simply stopped using the service after substantial usage.
• ↗You request a refund for an already-consumed previous subscription period.
• ↗Promotional or specially discounted subscriptions were explicitly sold as non-refundable, where legally permitted.

No refund request is automatically guaranteed; every request is reviewed subject to this policy and applicable law.

05Exchanging one SaaS product for another

You may request to exchange an active subscription from one SaaS product available within this platform to another eligible SaaS product — for example from law office management to accounting office management, or from property management to HR.

• ↗An exchange request should normally be submitted within the same 14-day initial purchase window. Administration may approve exchanges outside that period as an exceptional, manual business decision.
• ↗The destination SaaS product must be currently offered and available for subscription.
• ↗Your account must not have unpaid balances, unresolved chargebacks, fraud restrictions, or serious Terms of Service violations.
• ↗The exchange is subject to administrative approval. When it completes, the destination subscription replaces the original subscription — the two are not intended to remain active in parallel unless explicitly agreed.

06Price differences and subscription credit

Eligible value is always calculated from the amount actually paid after discounts, coupons, promotions, previous refunds, credits, and adjustments — never from the subscription's list price.

If the new SaaS product costs more

You pay the difference between the eligible credit from the original subscription and the new subscription price. Example:

If the new SaaS product costs less

The remaining difference is not silently lost. The default rule creates an account / subscription credit for the remaining amount, usable toward another eligible subscription or a future renewal. Administration may issue a monetary refund instead where required by applicable law or explicitly approved.

Used subscription value

The full original subscription value is not automatically granted after significant use. For exchanges approved after service usage has started, an eligible unused subscription credit may be calculated as follows:

Wherever an automated exchange workflow is used, the final calculation is shown to you before you confirm the exchange. Exchange requests are currently reviewed and calculated manually by our team, and we confirm the exact credit or price difference with you before any change is applied.

07Changing plans within the same product

Changing plans inside the same SaaS application — such as moving from a Basic plan to a Professional plan in the same product — is different from exchanging one SaaS product for another.

Plan upgrade

• ↗The applicable remaining value of your current plan is calculated.
• ↗It is applied toward the upgraded plan where supported, and you are charged the resulting difference.
• ↗The new subscription price and effective date are clearly displayed before confirmation.

Plan downgrade

• ↗You may request moving to a lower plan. By default the downgrade becomes effective at the next renewal period unless the subscription engine supports another approved business rule.
• ↗Some features, limits, users, storage, modules, or capabilities may become unavailable after the downgrade becomes effective.
• ↗We do not automatically delete your data because of a downgrade.

08Your data during cancellation or exchange

• ↗Exchanging a subscription changes the service you subscribe to; it does not automatically migrate business data between different SaaS applications — law office data, for example, is not assumed to map into the accounting product.
• ↗If data migration is available for a particular pair of products, it must be explicitly supported and confirmed separately.
• ↗Before your access to the original SaaS product ends, we provide a reasonable opportunity for you to export or download your available data according to the platform's normal data export capabilities and retention policy.

09How requests are reviewed

When you submit a request, administration reviews: your customer account, the SaaS product, the subscription, the purchase date, the payment, usage where relevant, the reason for the request, and previous refund or exchange activity.

You are then informed whether the request is:

• ↗Approved
• ↗Partially approved
• ↗Rejected, with the reason
• ↗Converted to a SaaS product exchange
• ↗Converted to account or subscription credit

Approved monetary refunds are normally returned through the original payment method where technically available. Bank and payment-provider processing times vary and are outside our control, so we do not promise an exact number of banking days.

10Fraud and abuse protection

We may review or reject repeated or abusive refund or exchange requests, suspected payment fraud, chargeback abuse, attempts to repeatedly subscribe, use, and refund services, or other misuse of the service.

This protection does not override any mandatory rights you have under applicable law.

11Administrative exceptions

Administration retains the ability to approve a full refund, a partial refund, subscription credit, a SaaS product exchange, an exceptional exchange after the normal window, or another reasonable resolution where justified by technical, commercial, support, or customer-service circumstances.

12How to submit a request

To submit a cancellation, refund, exchange, or plan-change request, email us and include the following details to speed up the review:

• ↗The email address linked to your account.
• ↗The SaaS product name, plan, and purchase date.
• ↗The request type: cancellation, refund, exchange, or plan change.
• ↗For exchanges or plan changes: the destination product or plan you want.
• ↗The reason for the request, and a payment reference if available.

Requests are handled manually by our team. We reply with the review outcome — including any credit or price-difference calculation — before applying any change to your subscription.